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At Think Malawi, we take your privacy seriously. This policy was last updated in August 2020. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

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We may change this policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this policy.

 

Any questions regarding this policy and our privacy practices should be sent by email to info@thinkmalawi.org or by writing to Think Malawi, 59 Delawyk Crescent, London SE24 9JD. 

 

Who are we?

Think Malawi is a small UK charity which supports educational projects in Malawi. Think Malawi is a registered charity (no. 1141352). The registered address is Think Malawi, 59 Delawyk Crescent, London SE24 9JD. 

 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our activities, apply to become a volunteer or trustee, to make a donation, or if you register to receive our email newsletter.

 

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

 

How is your information used?

We may use your information to:

 

• process a donation that you have made.

• process orders that you have submitted.

• to carry out our obligations arising from any contracts entered into by you and us.

• dealing with entries into a competition.

• seek your views or comments on the services we provide.

• notify you of changes to our services.

• send you communications which you have requested and that may be of interest.

• to you. These may include information about campaigns, appeals, other fundraising.

• activities, promotions of our associated companies’ goods and services.

• process a grant or job application.

 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

 

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Age UK Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

Third Party Product Providers we work in association with: We work closely with various third-party product providers in our fundraising and other activities. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third-party product providers will share your information with us which we will use in accordance with this Privacy Policy.

 

When you are using our secure online donation pages, your donation is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

Your choices

You have a choice about whether you wish to receive information from us. If you do not want to receive direct marketing communications from us about our work, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@thinkmalawi.org 

 

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@thinkmalawi.org or write to us at Think Malawi, 59 Delawyk Crescent, London SE24 9JD.

 

You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).

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Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely.

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Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

Use of 'cookies'

Cookies are small text files that can be used by web sites to make a user’s experience more efficient.

Like many other websites, the Think Malawi website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

The law states that the Think Malawi website can store cookies on your machine if they are essential to the operation of this site but that for all others, we need your permission in order to do so.

 

Think Malawi does use some non-essential cookies. We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to understand how users use the site. It counts the number of visitors and tells us things about their visit to the website – such as the typical length of stay on the site or the average number of pages a user views, which page is least visited etc. We don’t do this to track individual users or to identify them, but to gain knowledge and understanding about how our site is used so that we can keep making it better for our website visitors. Without the knowledge we gain from the systems that use these cookies we’d not be able to provide the service we do.

 

The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage.

 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.

 

If you have Adobe Flash installed on your computer (most computers do) and you use Out-Law.com’s audio or video players, Google Analytics will try to store some additional data on your computer. This data is known as a Local Shared Object or Flash cookie. This helps us to analyse the popularity of our media files. We can count the total number of times each file is played, how many people watch videos right to the end and how many people give up half way through. Adobe’s website offers tools to control Flash cookies on your computer.

 

Some third-party cookies are set by services that appear on our pages. They are set by the operators of that service and are not in our control. They include Twitter, Facebook and inShare and relate to the ability of users to share content on this site.

 

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders for ‘Think Malawi’ to find our cookie and the Google Analytics cookie if you wish to delete them.

 

More information about cookies, including how to block them or delete them, can be found at Cookiepedia.

 

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

 

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

 

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

 

If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.

 

Review of this Policy

We keep this Policy under regular review.